KPLC addresses “ Bypass” error on token meters.
The Kenya power and lighting company, KPLC addresses “ Bypass” error on token meters.
The power company explained that the error occurs when a meter goes into defensive mode.
They stated,”The defensive mode is activated if the token meter senses any form of interference.”
“You need a tamper code to clear. Share meter number, contact, and exact location with landmarks for booking,” they explained.
Tampering forms include; the seal being removed from the meter, when the bottom cover is loose, if there is an additional illegal wiring connection to and from your meter, and if the meter is unable to dispense power to your house.
A tamper code is a 20-digit number provided by Kenya Power that configures your meter by clearing it from tamper mode and restoring it to its default state.
Oftenly it is advised to request it from the electricity provider. Kenya Power schedules their employees to visit the customers and handle the issue at the meter location.
In some cases, after providing the cause of the issue and sharing your meter number, Kenya Power generates the code for you online.
KPLC state,”When keying in the said code, make sure the CIU (the gadget for loading token) is connected to the power cable, and the cable, connect it to the wall socket, not the extension cable.”