With the introduction of modern driving licences and digital number plates, Kenyans have raised concerns processing and distribution of driving licences, logbooks, and number plates.
According to NTSA, while applications for the aforementioned documents are made through the eCitizen portal, Kenyans seeking to collect their logbook must present their original identity card and an original copy of the old logbook at the nearest NTSA office.
Similarly, the Authority stated that Kenyans who wish to collect their processed digital number plates must present their original ID card and submit their old number plates.
However, an applicant collecting their driving licence will only be required to present their original ID card at the NTSA offices.
Notably, NTSA clarified that once the digital number plate is ready, the vehicle owner must surrender the old plates to the Authority before collecting the new ones.
Regarding whether an individual can apply for number plates without owning a vehicle, the Authority confirmed that number plates can only be acquired by vehicle owners.
For someone to apply for a digital number plate, the vehicle must be registered under their NTSA account or in their name.
The Authority also addressed concerns about suspended driving licences. According to NTSA, the resolution depends on the circumstances under which the driving licence was suspended.
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