CS Kuria Announces Compulsory Course For All Civil Servants.
CS Kuria Announces Compulsory Course For All Civil Servants: Public Service, Performance and Delivery Management Cabinet Secretary Moses Kuria on Thursday, June 13, announced that all public servants must undertake a course in customer service.
The cabinet secretary was speaking during the launch of the Customer Service Excellence Training Framework at the Kenya School of Government.
Consequently, The course will be offered by Huduma Kenya in conjuctions with the Kenya school of Government
Confirming the move was the Head of Public Service Fekix Koskei who stated that it will now be mandatory for every public servant to take the course.
Koskei underscored that the training will Equip/ improve service delivery and increase productivity in government institutions.
“The Customer Service Excellence Training Framework is a concrete step towards realising the vision of serving Kenyans with dignity and excellence,” Koskei echoed an earlier statement made by CS Kuria.