KPLC to pay customers for blackouts in new proposal.
Energy petroleum and regulatory authorities has proposed a compensation deal for KPLC to pay customers for blackouts.
EPRA wants Kenya power to pay for the impromptu power outages to everyone utilizing its facilities.
In the proposal, customers who air their grievances will receive a compensation after a period of three months.
EPRA said,”A licensee shall be liable to pay appropriate compensation to a person if due to failure, poor quality or irregularity of electricity supply, the person incurs damage to his or her property, financial loss, loss of life due to negligence or avoidable default by the Licensee, provided that the breach is reported in writing within thirty (30) days of the breach.”
The proposal added that the new regulations will lay out procedures to be followed when filling the complaints.
EPRA said,” The draft regulations will provide for the circumstances under which a person will be disqualified from compensation due to failure and defects in electricity supply.”
EPRA added, “It will also provide the procedure, timelines and documentation required for claiming for compensation by the affected person to the Licensee and the procedure for compensation.”
This is among the reforms that Kenya power and lightning company has implemented to serve Kenyans betters.
Others include a 30% reduction in electricity, that was implemented by the outgoing president Uhuru Kenyatta.