Safaricom Distances Itself after Uproar on KPLC Token purchase Delays.
Safaricom Distances Itself after Uproar on KPLC Token purchase Delays: Telecommunication company Safaricom has highlighted that it is Kenya Power to blame for the delay in the purchase of tokens.
The telco in a clarification on the X platform distanced itself from blame saying it was the utility firm’s duty to generate tokens, not them.
Safaricom stated,”Kindly note, token is generated by KPLC. They are having delays with token production, kindly allow them time to resolve the issue and send the token.”
The clarification came hours after frustration from a section of Kenyas who decried they had not received their token despite having made a purchase nearly 24 hours later.
Kenya Power first confirmed that there was a glitch in the purchase of tokens on Saturday at 4:20 pm.
However, A notice from the Power utility announcing the resumption of normalcy in the purchase of tokens at 7:50 pm Saturday was deleted Sunday morning.
The deletion came after frustrated Kenyans took to the comment section of the notice post to deny the resumption of normal services as they had not received their tokens.
Note: Kenyans seeking the status of their token purchase can reach out to KPLC via C via 0703070707 or 0732170170 (chargeable at normal call rates) for assistance.